FAQ

We have collected here the most frequently asked questions. Read them before contacting technical support.

Delivery information

What shipping methods are available?

We provide the option of shipping via DPD, InPost – parcel machine and InPost – courier.

Do you ship orders overseas?

The delivery time of an order abroad is from 2 to 5 days.

What is the estimated delivery date?

We deliver orders within 24 hours after the payment is credited or the order is placed – cash on delivery payment method.

What is the cost of delivering the package?

We offer free delivery starting at $299. The cost of shipping for orders under 299 PLN is 12.90 PLN. Bulky orders that exceed the standard dimensions of courier shipments can be shipped on a pallet. Delivery time for such a shipment is 1-3 business days from the time of posting.

Payment information

What payment methods are available?

Payments are made by bank transfer, cash on delivery or via the Przelewy24 platform, i.e. BLIK, online transfers and payment cards.

Can I split the payment?

For orders over 12,000 zl, payment can be split.

Complaints and returns

How do I return or exchange an item?

You have the right to withdraw from the contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail). Below is our contact information:

What is the name of the Vendor? (Be first and last name) Automotive-Expert Sp zo o.o.

What is the address of the Seller? Kozlow Biskupi ul. Cooperative 1A, 96-513 Nowa Sucha

What is the e-mail address of the Seller? office@automotivexpert.eu

Where can I find a withdrawal template?

You can use the model withdrawal form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal: in the event of withdrawal from the contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.

Please send back or hand over the item to us immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period.

We bear the costs of returning the goods/ You will have to bear the direct costs of returning the goods. The amount of these costs is estimated at a maximum of about PLN 50.

You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

Note: this form must be completed and returned only if you wish to withdraw from the contract.

Model withdrawal.

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