-
All Categories
- Air conditioning system
- Body Parts
- Braking system
- Drive system
- Electric system
- Engine cooling system
- Engines and accessories
- Exhaust system
- Filters
- Fuel system
- Heating
- Interior fittings
- Lighting
- Oils, fluids and chemicals
- Suspension system
- Trailer and semi-trailer
- Uncategorized
Complaints and returns
Rules for filing a product complaint. Read them before contacting technical support.
Informing about the right to withdraw from the contract
Applies to the consumer
You have the right to withdraw from the contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).
What is the address of the Seller?
Kozlow Biskupi ul. Cooperative 1A, 96-513 Nowa Sucha.
What is the name of the Vendor? (Be first and last name)
Automotive-Expert Limited Liability Company.
What is the e-mail address of the Seller?
office@automotivexpert.eu
Course of withdrawal
What are the rules of withdrawal?
- You can use the model withdrawal form, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.
- Please send back or hand over the item to us immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period.
- We bear the costs of returning the goods/ You will have to bear the direct costs of returning the goods. The amount of these costs is estimated at a maximum of about PLN 50.
- You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.
What are the consequences of withdrawal?
Effects of withdrawal: in the event of withdrawal from the contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first.
Model withdrawal from the contract
This form must be completed and returned only if you wish to withdraw from the contract
Didn't find an answer that satisfies you?
We will be happy to answer any questions you may have.